If a rent charge fails, you find out the same day, 10 days before the rental month starts. MUVAWAY then retries the charge twice automatically. If the rent is still unpaid, you can end the booking in chat for non-payment and you receive a payment summary as a PDF. The first month is already paid before the tenant moves in, and the deposit sits with you.
When is the first month paid?
The tenant pays month 1 through Stripe as soon as you confirm the booking. If move-in is more than 80 days away, payment is taken 80 days before move-in. So anyone moving into your home has already paid their first month.
Before you can confirm, Stripe checks the tenant's ID. That says nothing about income or future payments. Whether someone is a good fit for you is something you work out in chat and decide yourself.
How is rent collected from month 2?
From month 2, rent is charged to the tenant's card 10 days before each rental month begins, and it reaches you at the start of the month. That way you know before every month whether the rent is there, not afterwards.
What happens if a charge fails?
You hear about it on the same day as the tenant. On the third and sixth day, MUVAWAY retries the charge automatically. In the meantime, a short, friendly message in chat can help clear things up. The rent always comes directly from the tenant.
What can you do if the rent stays unpaid?
If the rent is still open after both retries and the rental month has started, you can end the booking in chat for non-payment. Until then, the tenant can still pay. If they have started a bank transfer, you wait until it arrives or is returned, for at most 3 bank working days. Ending the booking is your decision. From then on MUVAWAY charges nothing further, and you receive a payment summary as a PDF showing the payment status of the booking. With that summary, you pursue any open amount yourself.
You received the deposit directly at the key handover. It stays with you; MUVAWAY does not hold it.
What is in your hands?
The tenancy is directly between you and the tenant, and MUVAWAY is the platform it runs on. Collecting open amounts is up to you. If you want cover for lost rent, you can take out rent default insurance yourself with a Spanish insurer.
Ending the booking in chat closes it on the platform. What happens next, for example if the tenant does not move out, is something to discuss case by case with your own legal adviser.
What helps from the start?
A price and a minimum length that work for you, clear details in your listing and an open conversation in chat before you confirm. You confirm every tenant yourself, and you have 48 hours to do it calmly.
Offer your home for months · Landlord costs · Payments · Questions and answers