You decide who moves into your Mallorca home. On MUVAWAY the tenant books, you read what they share, clear up any questions in chat, and confirm within 48 hours or decline. Only your confirmation turns a booking into a move-in.
What do you see in a booking?
- An introduction in their own words, 20 to 1000 characters: who they are and what brings them to Mallorca. A new job, a project, the children's school year, a relocation, renovating their own home, parental leave or remote work with a view of the hills.
- The dates, from move-in to move-out.
- The people who will live there.
- Whether a pet is coming along.
- “Identity checked”. The tenant checks their ID themselves with Stripe. On the booking you see the status, not a copy of the ID. Only then can you confirm.
What do you talk about in chat?
Whatever matters to you for your decision, and a short conversation is usually enough. What will daily life look like? Who from the team is moving in? Will the dog be happy with the garden? When suits you both for the key handover, and how do utilities work? You get to know the person behind the booking, and they get to know your home. That way you both know whether it is a good fit.
How much time do you have?
48 hours. Within that time you confirm or decline. If you do not reply, the booking lapses and the tenant pays nothing. Month 1 is paid when you confirm; if move-in is more than 80 days away, it is paid 80 days before.
A tip: you can only confirm once the conditions, your tax details and your payout account with Stripe are set up. Do it right after listing, and the full 48 hours are left for the conversation.
What does MUVAWAY handle, and what do you?
Before you confirm, MUVAWAY checks every tenant's ID via Stripe. Income and the purpose of the stay are not checked by the platform. For those you have what really counts day to day: the introduction, the conversation and your own judgement. The purpose and dates are recorded in the booking confirmation. Month 1 is paid before move-in, and from month 2 the rent is charged 10 days before each month begins.
When do you get contact details?
Full name, address, phone and email are shared once month 1 is paid and the free cancellation period has ended. The tenant can cancel free of charge up to and including 14 days before move-in; if they cancel later, you can keep at most the first month's rent. Until then, everything runs through the chat on MUVAWAY.
List your home for months · How MUVAWAY works · Furnished apartment in Palma, monthly · Renting out from abroad · Questions and answers